Delivery & Returns

Delivery

UK Postage Information

We aim to process all orders within 3-5 days, excluding bank holidays and weekends. However during busy times this may take a little bit longer, so we appreciate your patience with us. When we are not able to fulfil this target, we endeavour to provide such information prior to ordering.

Please note:  Currently there are a number of delays with stock reaching suppliers and because of this we will not be offering pre-ordering on any items.  Any items currently already advertised for pre-order with an indicated date for arrival is only an estimate and may be subject to change.

Items are posted via Parcel Force courier.

Shipping time is usually 48 hours from dispatch. We can not be held responsible for postage times once dispatched.

DELIVERY TIMES ARE CURRENTLY NOT GUARANTEED DUE TO COVID 19 AND CURRENT BACKLOGS.

Standard Delivery UK Mainland

Parcel Force 48 Express Delivery (standard) = £4.50
Parcel Force 24 Express Next Day Delivery = £5.50

FREE DELIVERY ON ORDERS OVER £50.00 – please note some items may be bulky and incur a further charge due to size and weight.

EU delivery

Currently we are not shipping outside the UK due to Brexit changes.  We are hopeful this service will resume shortly.

Returns

If you have opened your purchased item and it is not quite what you were looking for, or has some damage caused before or during transport, please contact us at info@harrysenchantedforest.com to allow us to aid you in returning your item/s and gaining a refund/exchange.

Any issues/damages must be reported via email within 5 days of receiving your items – so we always advise you to check your items as soon as they arrive (even if they are for a later date as a gift)

All returned items must be in their original packaging, with labels attached and in the same state as received.
Items must be returned within 14 days of receipt.

We always double check our items before packaging and will never knowingly sell faulty goods to our customers.

We would suggest you use Royal Mail Signed For service for returning your items as this insures your parcel against loss or damage on its return to us.

Once we have received the goods we will process your returns and aim to send out any replacements within 24 hours .

Refunds will be actioned within 48 hours but can take up to 10 days to reach your bank account.

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